Student Support team

Student Support offers confidential help and practical support. We aim to be flexible and responsive and provide a welcoming space to talk things through. If you have any concerns of your own, do get in touch. 

If you are struggling with a personal problem or any other situation which is negatively impacting your studies, you can speak with us. We can help students with academic appeals and complaints, incidents of harassment and misconduct, reporting crimes, accessing healthcare, or simply if you are struggling to settle in London. We will always provide a confidential space and we will always listen non-judgementally. 

If you have concerns regarding the welfare of a student, please get in touch with Student Support so that we can advise and explore ways forward. We will always handle your referral sensitively, ensuring the welfare of all parties is central to discussions. 

The Student Centre has been set up to help students navigate RCA support services, facilities, and schools and to provide information, advice, and guidance.

It is a one-stop-shop for Student Support, IT, Estates, and Registry, with weekly dedicated drop-ins for Finance and International queries.

Throughout the year, the Student Centre hosts events and activities to encourage engagement, community building, and celebrating important holidays and events.

The Student Centre is based on the Ground Floor of the Stevens Building, Kensington. It is open 10am – 4pm, Monday to Friday during term time. 

It's normal to feel down, anxious, or stressed from time to time. However, if you are finding that these feelings are persisting and affecting your studies, you can get in touch with our Mental Health Coordinator or Counselling Service.

We offer guidance with identifying resources aimed at enabling full participation, including the Disabled Students' Allowance (DSA).

We work with students to identify support needs and work with other departments within the College to set up Inclusion Plans for students with disabilities and health conditions.

The Student Adviser: Disability and Wellbeing is responsible for coordinating and enhancing support for disabled students. We are also here to help you in a crisis, if you are worried about your health and wellbeing, or are struggling with emotions; we will always try to help. 

We can advise on sources of funding, money management, postgraduate loan applications, council tax, cost of living, and other finance issues. 

We offer visa and immigration advice, assistance with extending student visas, information on staying in the UK after studies, as well as accessing healthcare and other aspects of life in the UK as an international student.

Via our links to the University of London Housing Service, we can provide assistance finding accommodation, dealing with landlords or agencies, and offer advice on tenancy agreements and contractual problems.