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Virtual Collaboration: Re-imaging The Role of User Experience Design for Global Synchronous Virtual Collaboration in Workplaces

The context of this study relates to the conspicuous shift in workplace patterns facilitated by the rapid evolution of communication technologies in recent years, with their uptake greatly accelerated by the impact of the pandemic. Investigating a relatively novel area of collaborative practice, the research explores alternative understandings of the intricacies of user experiences drawing on an Information Experience Design (IED) approach.

The study critically explores co-working experience in the digital age, weaving interdisciplinary methods into the research system – including human-centred design, historical interpretation, and an examination of ethical issues – to offer a detailed consideration of existing and speculative platform-methods in workplaces. The project aims to generate new insights into the field of UX design for the future of work in the context of global operations.


More about Ling

With extensive experience in international digital communication and collaboration in the workplace, Ling Cai is a PhD student specialising in Information Experience Design (IED) at The Royal College of Art.

MA History of Design, The Victoria & Albert Museum and Royal College of Art