Student Support Office

The Student Support Office is located in the basement of the Stevens Building, and is open from 2–4pm for drop-in enquiries. Our Student Advisers have bookable appointments available outside of the drop-in times and we can also be contacted via or by telephone on +44 (0)20 7590 4140. 

We’re here to offer information, advice and practical guidance to all students and prospective students of the RCA.

We can help with:


Via our links to the University of London Housing Service we can provide assistance finding accommodation, dealing with landlords or agencies, advice on tenancy agreements and contractual problems and mediation in disputes with landlords.

For more information visit our Housing Support section.

Wellbeing and Disability Support 

Guidance with identifying resources aimed at enabling full partcipation including the Disabled Students' Allowance (DSA). We work with students to identify support needs and work with other departments within the College to set up Inclusion Plans for students with disabilities and health conditions. The Student Adviser: Disability and Wellbeing is responsible for coordinating and enhancing support for disabled students. We are also here to help you in a crisis, if you are worried about your health and wellbeing, or are struggling with emotions; we will always try to help. 

For more information visit our Disability Support section, as well as our Dyslexia Support section.

Money and Finance

Advice on sources of funding including the Back on Track Fund and the Continuation Fund, money management, help with Student Loan applications, advice about cost of living and charitable funding.

For more information visit our Financial Support section.

International Student Issues

Visa and immigration advice, assistance with extending student visas, information on staying in the UK after studies as well accessing healthcare and other aspects of life in the UK as an international student.

For more information visit our International Student Support section.

How to contact us

Drop-in sessions: 

Basement, Stevens Building (Kensington)
Monday–Friday, 1–4pm (term time) or 2–4pm (outside of term time).
+44 (0)20 7590 4140

Bookable appointments are available outside of the drop-in time by contacting us in advance, and we also respond to emails and telephone calls between 10–5pm Monday to Friday. 

College Values

The RCA is committed to creating an environment of mutual respect, where differences are valued and respected and where innovation, creativity and diversity can flourish. Positive working relationships – whether between staff and staff, staff and students or students and students – are central to this. Mutual respect is facilitated by the promotion of values of dignity, courtesy and respect, alongside a culture of zero tolerance of bullying and harassment.


+44 (0)20 7590 4140

Student Support Office

Stevens Building
Jay Mews
London, SW7 2EU


Telephone: 10am – 5pm, Monday to Friday

Drop-In: 1-4pm (term time), or 2-4pm (outside of term time) - bookable appointments available outside of drop-in hours by contacting us in advance.