Nicolás Rebolledo is a service and strategic designer based in London.
Nicolás's academic and professional practice is concerned with the development and implementation of design-led service innovation processes. An architect from the Catholic University of Chile, he holds an MSc in Technology Entrepreneurship from University College London (UCL) and a PhD in Service Design from the Royal College of Art. He is the co-founder of UNIT, the strategic and service design unit behind the inception and first innovation strategy of the Laboratorio de Gobierno de Chile.
He is Tutor in Service Design and Director of Xploratory, the live lab of Service Design at the Royal College of Art, a research partnership with Telefonica Alpha Health, looking at the use of AI and digital service platforms in the fields of happiness, mental health and wellbeing. He has been teaching fellow at UCL School of Management, tutor at London Business School and visiting lecturer for executive education at Imperial College Business School. He also works as an independent consultant for a diverse range of start-ups, private companies, charities, public institutions and international organisations such as IDB, OECD, British Council, VISA and Amazon.
Nicolás completed his PhD about the role of design in public innovation, policy design, digital services and urban service systems with the purpose of understanding how design is used in public innovation processes and how it can impact both government transformation and the emergence of new service ecosystems.