Nicolás is a strategic and service designer focused on the design and development of public service innovation processes.
An architect from the Catholic University of Chile, Nicolás holds an MSc in Technology Entrepreneurship from University College London. He has been Teaching Fellow of design for entrepreneurship at the School of Management of University College London (UCL). He is Tutor in Service Design, where he is currently completing his PhD and leading the Design for Policy Platform.
He has worked as an independent strategic design consultant for startups, private companies, charities and public organisations, such as the Observatory of Public Sector Innovation at the OECD and for the LabGob, the recently created Public Service Innovation Laboratory of the Government of Chile.
Nicolás is currently completing his PhD and leading the Design for Policy Platform. This platform addresses the growing application of service design to not only transform public services delivered by government, third sector organisations and social enterprises but also the use of service design to develop policy. As leader of the platform, he coordinates the academic curriculum of design for public sector innovation, managing partnerships with the public sector, teaching and coordinating studio projects in the field.
His PhD research is about the role of design in public innovation, policy design, digital services and urban service systems.with the purpose of understanding how design is used in public innovation processes and how it can impact both government transformation and the emergence of new service ecosystems.