Carolyn has created and developed design courses at the RCA and Imperial College London since 2007, when she co-led the HEFCE and NESTA-funded joint venture between the two institutions, Design London.
Carolyn is responsible for the formal taught elements of the Service Design programme. She has developed the overall structure, narrative and specification of content and manages the partnerships with relevant RCA and external contributors. She also leads on the various collaborations with Imperial College London that help integrate the more technical aspects of service design into student project work. This comprises the Innovation, Entrepreneurship and Design module on the MBA programme at the Business School, where students from each institution collaborate on a wide range of innovation projects, as well as ICT and software modules from the Computing Department.
Before joining the RCA, Carolyn worked in the financial services sector and spent time in Italy where she designed and taught courses in private language schools. She holds a Masters in Design from Central Saint Martins College of Art & Design and is a trained teacher (B.Ed Hons).
Following her work at Design London, where she helped create various design courses across the Faculty of Engineering at Imperial College London, Carolyn continues to develop and deliver programmes that are now embedded in the Faculty of Engineering's M.Eng. curriculum. In addition, by collaborating with Imperial Innovations, Carolyn is helping to create and promote new initiatives that encourage stronger student networks at the RCA and Imperial, as well as embedding interdisciplinary approaches to design-led innovation and entrepreneurship.
Carolyn also collaborates on research projects that focus on how people-centred design can lead to new and improved experiences of products and services. The most recent was SusLab at the RCA where she joined the team to develop a design research methods toolkit in order to help explore people’s perceptions and ideas about domestic energy consumption.