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Student Showcase Archive

Valentina Lopez

MA work

MA work

  • Nucleo Activo web platform

    Nucleo Activo web platform, 2015

  • Service prototype with doctors and users

    Service prototype with doctors and users, 2015

  • Service co-creation prototype

    Service co-creation prototype, 2015

  • Service mapping at Laboratorio de Gobierno

    Service mapping at Laboratorio de Gobierno, Laboratorio de Gobierno

  • Play

Nucleo Activo

Nucleo Activo is a service that enhances the doctor-patient relationship by enabling doctors to get an integral view of patient’s lives, helping them to create more meaningful and effective interactions, make better diagnoses and prescribe more effective treatments.

For a big portion of the population in Chile, accessing primary healthcare is not easy. People have to queue outside health centres from 6am to see a doctor, exposing themselves to sickness and unsafe conditions.

Whilst the Ministry of Health aims to address this issue by delivering a service that has a more holistic view of people, the lack of resources in most health centres in the country compromises this goal.

So what if we could connect the health centres to local resources that could benefit patients?

Nucleo Activo provides access to a whole new range of alternative treatments and at the same time gives doctors a better understanding of patients, to create more meaningful connections within the local community.

Taking healthcare out of the health centre, placing it into the lives of patients and developing more active, empowered and healthier communities.



  • MA Degree


    School of Design


    MA Service Design, 2015

  • As a service designer I would say my main driver to do a good job is my passion for people. This is the main reason I decided to come to the RCA to learn more about service design; to have the chance to create better experiences for people and to use design to enhance their quality of life.

    I consider my self a designer-explorer, I’ve worked in very diverse fields and all of these experiences have contributed to create the professional I am today. I’ve experienced working in the private sector creating brand experiences in Chile in a variety of industries. I also have experience as a social entrepreneur, starting my own business in Chile which consisted of a bike shop in which we collaborated with local artisans in the production of all our products, called Minga Bikes. Finally, in the last couple of years I’ve been developing myself as a designer in the public sector, working with the Policy Lab, an innovation unit inside the UK government, FutureGov a digital service design agency that works with the public sector and most recently as a service design consultant for the Chilean Government.

    I love working in multidisciplinary teams and learning from different fields, and I’m always looking for new challenges.

  • Degrees

  • BA Graphic Design, University of Chile, 2011
  • Experience

  • Service design consultant, Laboratorio de Gobierno, Santiago, 2015; Service designer, Future Gov, London, 2015; Service design internship, Policy Lab, London, 2014; Founder, Minga Bikes, Santiago, 2013; Head designer and art director, Imax Branding, Santiago, 2011–13
  • Awards

  • First prize, Imperial College Business Plan Award, 2014; Europen Hult Award, 2014