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Sara Zarakani

MA work

HEAL-Y-CON. A More Human-centred Healthcare

Going through the NHS can leave a patient feeling confused and isolated. Most of the patient confusion can be ascribed to inadequate communication and information flows between the doctor and patients.

I have identified touch points for interventions within the current patient journey, which can increase patient trust and confidence during treatment, create a bond between them and their doctors, and reduce possibility of medical errors.


  • MA Degree


    School of Design


    MA Innovation Design Engineering, 2015