BRANCH is an intelligent service platform that helps Islington Council understand the assets and needs of residents living in social housing in order to deliver better community services that help residents to build strong communities and better support for their health and wellbeing.My research allowed me to produce a framework that defines how the development of a sense of community, in the context of social housing, is directly related to the engagement residents have with themselves, and the intensity of use of public resources and infrastructure available to them.
Considering this framework, the service objectives are to:
1. Align community services with residents' needs and ensure inclusivity according to their circumstances.
2. Enable and empower residents and community centre staff to co-organise their own activities.
3. Start and maintain engagement with all residents by having inclusive and representative methods.
4.Ensure community centres’ role as a public resource in building strong and resilient
School of Design
MA Service Design, 2017
+44 (0)7731 502998
Charismatic and driven engineer and service designer with almost 4 years’ work experience framing and solving social problems through systems thinking and human-centred design. Particularly skilled in innovating practical and impactful solutions, while taking into consideration short and long term goals. A collaborative worker who loves working in multidisciplinary teams and co-creating solutions with stakeholders. I am motivated by a desire to create opportunities for all members of society.
- MSc in Computer Engineering, University of New Mexico, USA, 2012; BA Telecommunication Engineer, University of Concepción, Chile, 2011
- Service design advisor, Immigration Office, Ministry of Interior and Public Security, Chile, 2015–2016; Operation and project manager, The Design Gym/Santiago Chapter, Chile, 2014–2015; Open government consultant, State Modernisation and Digital Government Unit, Ministry General Secretariat of the Presidency, Chile, 2012–2015