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Student Showcase Archive

Klaudia Doerffer

MA work

MA work


There is a growing need to understand what financial inclusion means and gain insight into how people are included financially across developed countries. Those who are financially excluded have little access to many of the services that we take for granted. In Western Europe, the number of financially underserved is close to 100 million. In the UK, it’s estimated two million adults do not have an account. 

In the belief that the financially underserved should have convenient and fair access to the financial system, so that they can meet their everyday financial needs and goals, I developed the following brief:

How might we build an inclusive suite of responsible and accessible alternative financial services that sit both in the physical and digital space for people that are unable to access the traditional banking system or those who might have chosen to stay out of it? 

Wallet is a platform providing accessible and inclusive financial services sitting both in the digital space as well as on the high streets, through a network of partners and collaborators.

Wallet securely holds its customers’ money and enables them to access, spend, save or move their money anywhere, anytime.

Customers can personalise Wallet and have everything they need in one place – their Wallet.



  • MA Degree


    School of Design


    MA Service Design, 2016

  • I combine analytical skills with empathy, design sensitivity with systems thinking, creativity and business acumen.

    During my studies at the Royal College of Art, I have undertaken a number of service design projects for companies such as the Royal Bank of Scotland, Jaguar Land Rover, the Institute of Chartered Accountants of England and Wales, Sainsbury’s and others, both in group as well as independently. 

    My interest in the financial sector and particularly in the future of banks pushed me to focus on developing a service proposition meeting the needs of the unbanked and underbanked in developed economies as part of my final project here at the RCA.

  • Degrees

  • BA Visual Communication, Polish-Japanese Institute of Information Technology, Warsaw, Poland, 2014
  • Experience

  • Service design internship, Touchideas, Warsaw, Poland, June–August 2015; Freelance service design consultant (clients: The Royal Bank of Scotland, Imperial College Business School), 2016 – present