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Julia Schrot

MA work

I have designed a B2B service that enables employees to take wellbeing at work in their own hands.

Using the service design methodology, employees working in teams and offices are given guidance and tools to influence what they need at work to be more engaged and fulfilled. The aim is to reduce employee turn-over and increase overall well being leading to more loyalty and productivity. The service works like a self-help clinic for your employees: from recognising symptoms of unfulfilled working lives, over diagnosing the causes to finding bespoke treatment and enabling everyone in the company to maintain and grow this newly achieved health. 

Consisting of a collaborative online platform for everyone in the office to analyse problems, generate, discuss and develop new ideas as well as personalised expert coaching, the service offers a new employee-led, 360-degree approach to improve work wellness. Both the coaching and the platform are supported by an open and constantly growing tool kit. It provides methods, ideas and potential solution modules.

I have developed the concept based on a case study I ran with one of the leading creative agencies based in London. The services targets small businesses from different fields in the knowledge-intensive industry such as media production firms, architects or editorial offices.


  • JS profile picture
  • MA Degree


    School of Design


    MA Service Design, 2014

  • I am a trained multimedia designer with a mission to design good user experiences. Design for me has always meant giving something good to the people – something novel and aesthetic, but most importantly, something meaningful. I am passionate about bringing order into chaos and about creating positive experiences even for the smallest day-to-day activities. I believe that service design is the discipline to facilitate this and much more – service design to me means driving positive change in society as well as business.

  • Degrees

  • BSc Communication and Multimedia Design, University of Applied Sciences Aachen, 2011
  • Experience

  • Projects I have worked on professionally and as a student spread across the domains of estate agents, personal banking, public transport, community building in the developing world, innovation in retail and criminal justice. See my LinkedIn profile.
  • Conferences

  • 'myJustice – How we want to humanise the Criminal Justice System', Service Design in Government, 2014