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Make it Better: Inclusive Design for Healthcare

Executive Masterclass

This one-day executive masterclass led by Professor Jeremy Myerson, the RCA’s Helen Hamlyn Professor of Design, explores an alternative patient-centred approach to healthcare that draws on inclusive design principles. It covers four principles with specific relevance to the complex demands of healthcare today: Simple and Intuitive Use, Perceptible Information, Tolerance for Error, and Size and Space for Approach and Use – using case studies from The Helen Hamlyn Centre for Design and the HELIX Centre, including a redesign of the Emergency Ambulance and innovations to reduce medical error on surgical wards.

Duration: 1 day

Fee: £900

Personal and organisational benefits

  • Access to global best practice in inclusive design process and thinking.
  • Experience new strategies to understand user needs.
  • Learn practical ways to improve the workplace for patients and staff.
  • Understand healthcare provision through the eyes of the patient.
  • Understand how design functions in a healthcare environment.
  • Understand how design thinking can improve patient experience.

What will I learn?

  • Introduction to inclusive design.
  • How design process works in the context of clinical practice.
  • Use of qualitative research in a medical setting.
  • Use of rapid ethnographic techniques.
  • Use of data to validate design decisions.

Who should attend?

Anyone interested in improving healthcare provision and patient experience through the application of inclusive design, including:

  • Hospital and healthcare managers
  • Clinicians, nurses and paramedics
  • Designers and healthcare engineers
  • Architects for healthcare
  • Policy makers



+44 (0)20 7590 4545
[email protected]