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Service for Public Policy Formulation

The purpose of the research is to position Service Design discipline at the centre of this debate by understanding its practice as the coordination of a varied set of socio-technical resources, leading to innovative forms of exchange between the diverse actors and networks involved, and as a tool for designing new forms of built environment.

Most technological revolutions are championed by the private sector in their first stages, but they need political support and governance when they are deployed in the public arena, either through public sector or private provision. This combination of socio-technical governance requires new institutions to manage the relations between actors and networks.

The research focuses on how service design practice can produce closer alignment between urban policy, citizenship, technology and business, allowing governments to lead institutional innovations through the provision of public services that can foster a sustainable urban development.

This research stream is led by Nicolas Rebolledo Bustamante.