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Service Studio-Lab Outputs Planned for 2014

Our goal for 2014 is to produce the following research outputs:

  • Publications on the role of Service Design in informing the formulation and priorities of public services policy and in the design of public services that could more effectively exploit the Digital Cities Exchange data sets.
  • The high-level design, specification and prototyping of a service delivery platform and illustrative examples for Electric Vehicles and Urban Energy.
  •  Demonstration of the SIMLab for visualisation of services including those proposed in WP3, not only for feedback on potential adoption, but as part of the Service Design research and ideation phases. This would involve the prototyping of some of the proposed services emerging from the Imperial DCE Test Beds on Electric Vehicles and Urban Energy, as well as involvement of some of our project partners, such as Sainsbury’s, in addition to government and third sector.
  •  A Service Design 'toolkit' that includes design principles, methods, processes, case studies and exemplars as an online resource. These would be customised for the different stakeholders/agents such as Service Commissioners, Service Designers and Service Providers from both the public and private sector. It would be demonstrated through joint project with Imperial College on Electric Vehicles and Urban Energy.
  •  Workshop and Seminar materials and related events to disseminate the knowledge gathered, as well as exhibit the work of the programme, and build design and delivery capacity in the stakeholder communities.

Service Design Workshop
Service Design Workshop
Photographer: Richard Haughton