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Melanie Rayment


  • Melanie is a visiting tutor in Service Design at the Royal College of Art. She is the Head of Service Design team within Barnardo’s, UK’s largest children’s charity. Melanie has held a number of strategic design positions with global management consultants in Sydney, Tokyo and London, was formerly the Centre Manager of Designing Out Crime, a social innovation research centre at the University of Technology Sydney, where she also taught Design for Social Impact.

    Melanie brings together her passion and knowledge for design-led innovation to complex social issues, to affect change across policy, products, services, organisations and the wider systems. 

  • Biography

  • Melanie Rayment is an advocate for the power of design and its ability to affect positive social change across communities, government and nations. She is the Head of Service Design at Barnardo’s, the UK’s largest children’s charity, seeking to shift the landscape of children’s social care.

    Prior to her career in social design, Melanie worked for Deloitte and KPMG in London, Tokyo and Sydney where she applied design thinking to large-scale organisational, customer and industry challenges. She has also held creative director and spatial designer roles, delivering strategic brand experiences for companies including Volkswagen, Microsoft and Sony in Australia and the UK.

    As the Centre Manager for the Designing Out Crime at the University of Technology Sydney, she applied design-led transdisciplinary approaches to help both state and local governments reduce various aspects of crime and improve race relations, re-design victim services, deliver new cross-sector responses to homelessness, and facilitate cross-agency responses to complex public service scenarios.

    In addition to her professional roles, Melanie has also co-designed and piloted two public-impact programs, including a peer-to-peer learning program for social entrepreneurs with Impact Hub Tokyo, and a change-making program for secondary school students in Sydney.

    She is an Associate for On Think Tanks, a global platform for the study and development of think tanks and has taught in their Winter School programme for Young Think Tank Entrepreneurs (WISCH) in Geneva. A former board member of the United Nations Young Professionals in Australia, a Tutor of Design for Social Impact at the University of Technology Sydney, and is currently studying her second Masters (in Public Policy) at the University of Bath.

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