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Laís de Almeida


  • Laís is a service designer specialising in public services and social innovation. At the Helen Hamlyn Centre for Design, Laís is developing a research and design project aiming to improve the patient flow while looking at patient and staff experience through acute medicine in hospitals, in partnership with the RCPE. She is also developing a tourism communication project for the Portuguese town, Setúbal, in collaboration with the Helen Hamlyn Trust.

  • Biography

  • Laís has a BA in Product Design from the Architecture Faculty Lisbon and Politecnico di Milano (2011) and has completed a Service Design Masters degree at the Royal College of Art (2014). Her experience has included service design work within a NHS General Practice for preventive care in Croydon; new service concepts for employability in deprived communities within Islington Borough; and is actively involved in the Andover Estate Development Plan – a community-led regeneration plan. Laís also collaborates in workshop delivery of service design methods for public services improvement to civil servants teams at Local Councils alongside LeapSTONE; and has a social enterprise start-up for the Private Rental Sector.

  • Publications, exhibitions and other outcomes

  • Publications:
    de Almeida, L. & Forbes, A. (2014) BME and Refugee Partners against Poverty and Unemployment in Islington: Evidence and recommendations for Islington Employment Commission. Every Voice

    '22 Years of Design' (2014) Bensaúde Park project at Lisbon’s Design Museum (MUDE) - January - March 

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  • Awards and Grants

    • Selected by the Design Council as a 'One to Watch' (2015)
    • Finalist: NESTA and ODI - Housing Open Data Challenge (2014)