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Hannah Kops


  • Hannah Kops is a visiting tutor in the Service Design programme and Head of Experience at Transport for London, leading a team of designers responsible for experience strategy, innovation and design across all digital channels.

  • Biography

  • In 2002 she co-founded design studio AiiRBAG in New York City. For the following six years, Hannah and her partners created work ranging from print to digital, primarily working for cultural and public sector organisations.

    In 2008 Hannah came to London and has since led a number of interdisciplinary design teams and overseen many high-profile strategic service design projects, first as Head of Experience Design at Seren EY and then as Design Director at Nile. During this time her clients included O2, Orange, Virgin Media, Vodafone, NHS Choices and the Department of Health.

    Hannah holds an MA in Cultural Studies from the University of Bremen. Her studies focused on anthropology, technology, art history and design. 

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